We have now begun rolling out our new Noted ID system to customers. You will receive instructions when it is your organisation's time to upgrade.
To use a Noted ID to access the app you must first visit our new Noted ID login screen. From the usual login screen there is a new section underneath with the text Received a Noted ID? Log in using your Noted ID.
Clicking this link will take you directly to the Noted ID login screen:
Troubleshooting
When logging in using a Noted ID remember to use your email address rather than the username that was used previously.
Password issues
When having problems with your password:
Use the eye icon in the password field to be able to see and check the typed password
If still having problems use the
Forgot password?link to receive a password reset email
App does not load upon login
If your are using one of the following browser configurations you may find the app does not login successfully:
Using a Chrome incognito window/tab
Using Chrome with an ad blocker extension
Using the Brave browser with the “shields up”
Using Safari with the Prevent cross-site tracking preference enabled
Using Firefox with Enhanced protection enabled
We are working on a fix for all of the above, but in the meantime we recommend running Google Chrome as this will often work without further setting changes needed.
If you cannot run Chrome or having further problems try following the guide below for your specific browser:
Contact us
If your browser is not listed above, you are unsure which browser you are using or just want to speak to a person, use chat bubble for live assistance or email support@noted.com.