Client status changes can be tracked over time.
The type of reason limits when it is available. If a client is changed from Active to Inactive, only the reasons with the type Inactive will be available to select.
Note: It is always recommended to change the status of a client to inactive rather than deleting them from your organisation
Changing a client's status to inactive also helps keep your Clients' list up to date (by default, your Clients' list displays active clients unless inactive clients are also selected).
Tip: Click on an existing status change to edit or disable it.
To create a status change reason:
Navigate to Administration via the Switcher
Select Client Settings from the menu
Click Status Changes on the left to bring up a list of current status changes. Select Create status change
Enter the title of the status change and select whether this is an Active or Inactive status change
Click Save status change to confirm