When first setting up Multi-Factor Authentication (MFA) a set of recovery codes are displayed and should be stored for future use. These codes can be used to login when you don’t have access to your MFA authenticator app.
Note: A set of recovery codes can only be used to login once and are not a replacement for an authenticator app.
Using recovery codes
In the event of losing access to your authenticator app the recovery codes can used to get access. When reaching the Authenticator App step at login select "Chose another method".
At the bottom of the authentication methods screen select "Lost your device? Use a recovery code".
On the recovery codes screen enter your recovery codes to proceed.
Once the codes are entered you will be logged into the system for a single session.
Note: If additional login access is required then the authenticator app must be used. In the event that there is a problem with authenticator app please contact support.